The purpose of these General Conditions is to regulate the conditions of use and contracting on the website “https://www.sandjake.com/” (hereinafter “the web”), whose owner is SANDJAKE ENTERTAINMENT, SL (hereinafter, SANDJAKE), with CIF B-87883559, address at CALLE VELAZQUEZ 94. PLANTA 2, 28006)
The purpose of this website is to provide information on the products offered by SANDJAKE, so as to conduct electronic commerce for professionals, and its use implies full acceptance by the User of these conditions, so if you do not agree with the content, you should refrain from using the website as well as the services offered in it. SANDJAKE reserves the right to make modifications as considered, may delete and include, unilaterally and without notice, new content and / or services, as well as how they appear presented and located and the conditions of use of the web.
The User accepts that the access and use of the web and contents included in it, takes place freely and consciously, under his / her exclusive responsibility, and therefore he / she commits to:
SANDJAKE does not guarantee the availability and continuity of the web nor is responsible for any damages and losses that may occur, nor for technical defects, including viruses or other harmful elements, whatever the nature, derived from the use of information and matters contained in the web.
The User shall be liable for any nature damages and losses that SANDJAKE or any third party may suffer as a result of the breach of any of the obligations to which it is subject by these General Conditions.
The User acknowledges that all the web contents and, in particular, all the information and materials, structure, selection, arrangement and provision of its contents, programs and development of applications used in relation to them, are protected by intellectual and industrial property rights owned by the owner of the website or, where appropriate, by third parties.
In no case will the access or their use by the User imply any type of waiver, transfer or total or partial cession of said rights, nor confer any right of use, alteration, exploitation, reproduction, distribution or public communication on said contents without prior and express authorization specifically granted for this purpose by SANDJAKE of the third-party holder of the rights affected.
SANDJAKE is the owner of the elements that make up the graphic design of its website, the menus, navigation buttons, code, texts, images, textures, graphics and any other content of the website or, in other cases, has the corresponding use authorization of said elements.
All brands, trade names or distinctive signs shown on this page are property of SANDJAKE and / or third parties. It is prohibited to use or download them permanently, copy or distribute them by any means without the owner´s consent.
If any user or third party considers that any of the contents has been implemented on the web with a violation of their intellectual or industrial property rights, so that it may be a request from SANDJAKE, identifying themselves and the owner of the Intellectual or industrial property rights allegedly infringed, providing title or accreditation of the mentioned rights.
In accordance with the Personal Data Protection regulations established, we inform you that the personal data provided through the web registration form will be treated with purpose of managing your registration request as a user, as well for managing all your purchases, either through our online store, or through our customer service phone.
In the case of personal data provided through the “Sign up to our newsletter” form, they will be processed in order to manage your subscription request to our newsletter.
Likewise, with respect to the information provided through the “Contact us” section, will be treated with purpose of answering your information request.
By introducing your data, in each case, you expressly agree that your personal data are processed in order to send you information, by any means, including electronic, about our SANDJAKE products, as well as, information about training and editing courses of publications. If you agree, check the box provided for that purpose in each case.
To exercise your rights of access, rectification, cancellation, opposition and others, you should contact the people in charge of the file, SANDJAKE ENTERTAINMENT, SL, at the address: CALLE VELAZQUEZ 94. PLANTA 2, MADRID, 28006
You can consult additional and detailed information about our data protection in the document that you can request through the following email:
6.1 Purchase Procedure
For the products purchase offered on the web, it is necessary to previously proceed to the user’s registration. Treatment of personal data that you provide will be in accordance with the provisions of clause 5 of these General Conditions, agreeing the user to provide this information truthfully and completely.
SANDJAKE reserves the right to modify the commercial offer presented on the website (relating to products, prices, promotions and other conditions) at any time.
SANDJAKE will make all the efforts, within its means, to offer information contained in the web in a truthful way and without typographical errors.
6.2 Method of payment and Prices
The sales prices do include VAT, since they are sales directed exclusively to companies or professionals, and that will be expressed in Euros. The prices shown in our sales documents are guaranteed for their validity, except for typographical errors.
Unless expressly stated in the contract or in the invoice itself, the payment is cash and without discount. In the event that payment is not made on the expected expiration, of all or part of the merchandise, it will be demanded immediately and in full right.
In addition, SANDJAKE reserves the right to suspend all contracts in progress. While the corresponding invoice has not been paid in full, the merchandise delivered will remain the property of SANDJAKE ENTERTAINMENT, SL.
6.3.1- All our products are guaranteed nationally against manufacturing defects for 2 years. The starting date of the guarantee is the one that appears on the purchase invoice, which will be sent by mail once the merchandise is delivered. Our guarantee includes the shipping costs, labor and repair or replacement of the defective item.
The products purchased guarantee will be your purchase invoice. Likewise, in the confirming delivery mail, a guarantee certificate will be sent, which must be kept for possible claims. In addition, you must take into account that this warranty only covers the delivery address of the order, so for any claim it will be the customer responsibility to transport the goods to the delivery address.
6.3.2 Furniture and electrical appliances – will enjoy a 2-year guarantee from the invoice´s date, under the in Law 23/2003 of July 10 conditions provided, on Consumer Goods Guarantees, except for consumable goods. The guarantee does not cover any damage caused by improper use or normal wear of the products.
6.3.3 Gifts – if the product is defective or has manufacturing defects, it will be changed immediately. For this you must send the defective product in its original package, to SANDJAKE ENTERTAINMENT, SL. A postage paid, to check the product´s operation and proceed to send a new gift in good condition. This guarantee is not applicable in case of deterioration due to improper use of the product or in case of breakdown caused by not following the instructions of use. Shipping address of your defective gift SANDJAKE ENTERTAINMENT, SL in CALLE VELAZQUEZ 94. PLANTA 2, MADRID, 28006
6.4 Form and Shipping costs
Shipping costs vary depending on the order, and they are always shown in the order form. Shipments to Balearic Islands, Canary Islands, Ceuta and Melilla depending on the type of order may have an additional cost that will be informed in advance to the customer giving the possibility to cancel the order before proceeding to payment. We also handle shipments abroad, but previously the shipping costs must be consulted.
Delivery times will be communicated by mail or phone once the order has been confirmed via web or email, and may vary between 2 and 6 business days, as product, destination and availability in the store.
We remind you the legal obligation (Article 366-Commercial Code), to verify goods at the time of delivery, and in case of visible defects, never sign the goods as conforming without making a reservation in the delivery note of delivery, carrier as an immediate claim. In this case, the merchandise must be stored in its facilities until it is collected and / or authorized and, in case of hidden damage inside the package, make the claim within the following 24 hours of the delivery, contacting SANDJAKE. Claims made later will not be valid. If the merchandise has been damaged during transport to the point of being unusable, the recipient is not obliged to accept it, and if rejected, must inform SANDJAKE immediately.
Delivery times will be communicated by mail or phone once the order has been confirmed via web or e-mail, and may vary between 2 and 6 business days, depending on the product, destination and availability in store.
However, if there are delays, the client will not receive any compensation. Some items of heavy or bulky furniture need to be handled by a specialized carrier, and the delivery will be delayed by 2 or 3 working days.
6.5 Right of Withdrawal
In accordance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves revised text of General Law for the Defense of Consumers and Users and other complementary laws, buyer has a term of 14 days, counted from the receipt of the product, to withdraw from the contract without needing to indicate the reasons. It is essential that both the packaging and the product are in perfect condition, have not been tampered with, have no defects or deterioration due to external events or other circumstances that result in the detriment of the product, especially the opening of the container.
The return will only be accepted by SANDJAKE if the merchandise is in perfect condition, inside its original packaging, with all its accessories and without having been used, as established in article 103 e) of the General Law for the Defense of Consumers and Users and other complementary laws.
To execute the right of withdrawal, the Customer must contact SANDJAKE to inform of the return, providing their name, address, product purchased and date of receipt, which, if applicable, and after checking that the good has not been damaged, will make the return of the amount paid of the product and shipping costs, in case of having selected the cheapest delivery option offered. If you prefer you can use the withdrawal form provided on this website.
All information that any of the parties communicates or provides to other or to which any of them has access, will be considered confidential and may not be disclosed, displayed, reproduced, copied, discussed with third parties, or used by any of the parties for purposes alien to those who motivated their communication.
The General Conditions will be governed by Spanish legislation´s provision. For any questions that may arise between the parties in relation to the interpretation and execution of this document, both parties agree expressly and waiver of any other jurisdiction that may correspond to the jurisdiction of Madrid courts. Except in case of consumers, in which, jurisdiction will correspond to the judges and courts of the user’s domicile.
According to Art. 14.1 of Regulation (EU) 524/2013, the European Commission has available to consumers an extrajudicial online conflict resolution platform. You can access it through the following link: http://ec.europa.eu/consumers/odr/. Consumers may submit their claims through this platform.
© Copyright 2018. SANDJAKE ENTERTAINMENT SL. All rights reserved.